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FREQUENTLY ASKED QUESTIONS
Starting therapy can feel like a big step, and it’s natural to have a few questions along the way. I’ve included some answers here, but if there’s something more you’d like to ask, feel free to email or text me — I’m happy to help.
Getting started
How do I know if therapy is right for me?
If you're feeling overwhelmed, anxious, or simply want support to navigate life's challenges, therapy can be helpful. Even if you're unsure, an initial session can help you decide whether counselling feels like the right fit.
What happens in the introductory call?
It's a relaxed, informal chat that gives you a feel for what working with me might be like. It typically lasts around 15 minutes. You can tell me a little about what's going on for you, and I'll explain how I work. There's no charge and no pressure to continue — it's simply a space to see if counselling feels right for you.
What happens in the first session?
Your first full counselling session gives us time to explore things in more depth than the introductory call. We'll begin by talking about what brings you to therapy and what you hope to gain from it. Together, we'll look at your goals or areas of focus, discuss how the therapy process works, and start to build a sense of trust and understanding. You don't need to know what to say — I'll help you with some gentle, open questions.
What issues can you help with?
I work with a wide range of emotional and psychological difficulties, from anxiety and depression to trauma, grief, relationship difficulties, and more. See the full list of areas I support on my Services & Fees page.
Are you qualified and registered?
I'm a registered member of the BACP (British Association for Counselling and Psychotherapy) and work within their ethical framework. You can verify my registration at bacp.co.uk.
What if it doesn't feel like the right fit?
That's completely okay, and more common than people expect. Counselling works best when it feels right for you, so if at any point it doesn't, we can talk about that openly — there's no pressure to continue, and I can help you think about other options if needed.
Sessions, Format & Fees
Can I have in-person counselling?
Absolutely — I offer in-person counselling in my customised therapy room in Maidenhead, Berkshire. You can choose the setting that feels most comfortable, whether in my counselling room, online, or outdoors with Walk & Talk therapy.
Do you offer online therapy?
Yes — wherever you're based in the UK, I provide secure online counselling. Online sessions offer the same professional, tailored support as in-person sessions. This can also be ideal for those with mobility issues, disabilities, or a preference for meeting virtually.
How does online therapy work?
Online therapy offers the same safe, confidential space to explore your thoughts and feelings, but from the comfort of your own home. I use Google Meet, and I'll send you a secure link in advance so you can test it before we begin. It's best to join from a quiet, private space where you won't be interrupted. Occasionally connections can drop, but we'll agree on a simple backup plan during our first session.
What is Walk & Talk therapy?
Walk & Talk therapy combines counselling with gentle walking outdoors. It's helpful if you prefer a more relaxed, informal setting, find eye contact difficult, or find movement supportive when exploring your thoughts and feelings. This option is available for adult clients (over 18) only.
How long are sessions?
Standard sessions are 50 minutes.
How often will we meet?
I usually recommend weekly sessions, as this consistency helps you stay focused and get the most out of the process. Fortnightly or monthly sessions can also be arranged if that works better for you.
How long does the therapeutic process take?
This varies depending on your needs and goals. Some clients find short-term, goal-oriented counselling helpful, while others prefer ongoing sessions over months or years. You're not locked into a timeframe — we'll work towards an ending together whenever you decide.
How much does therapy cost?
Each session costs £70, and payment is due 48 hours in advance to confirm your booking.
How do I pay?
My preferred method is bank transfer, which supports the 48-hours-in-advance policy. If you'd prefer another method, we can discuss what works best.
What happens if I need to cancel a session?
Please let me know as soon as possible. I have a cancellation policy in place to ensure fairness, which I'll explain when you get started.
Can I contact you between sessions?
You can reach out via email or text for brief questions or to reschedule. Sessions and therapy content are best discussed in scheduled appointments, to protect your privacy and the effectiveness of the work.
Confidentiality & Safety
Is what I say confidential?
Yes. What you share with me is kept confidential, in line with the BACP's ethical framework. The only exceptions are if I believe you or someone else may be at serious risk of harm, or where I'm legally required to share information — in these situations, I'll always try to talk it through with you first wherever possible.
How is my information stored?
Session notes and personal details are stored securely and kept confidential, in line with UK data protection law (GDPR). I only keep the information needed to support your care. You can read my full privacy policy via the link below.
What should I do if I'm in crisis?
Counselling sessions are not a crisis service, and I'm not able to offer immediate support outside of scheduled appointments. If you're in crisis or at risk of serious harm, please contact: Samaritans — 116 123 (free, 24/7) NHS 111 — for urgent (non-emergency) mental health support 999 or your nearest A&E — in an emergency
Working with Teenagers
What clients do you work with?
I offer one-to-one counselling for adults and young people aged 13 and above.
Can I come with my teenager to their counselling?
For most sessions, it's best if parents drop off their teenager and return at the end of the 50-minute session — this allows them to engage fully and feel independent. For the initial session, parents are welcome to come in, meet me, and see the counselling space before leaving, so both parent and teenager feel comfortable. See my Teen Counselling page for more on how sessions work with young people.